Business information and terms

About this information

Victoria Financial Solutions is a trading name of Digital Service Cover Limited. This page summarises the supplied Terms of Business for website review; it does not replace the full terms or any product or service agreement provided to you.

General information on this website is not a personal recommendation. The suitability of a mortgage, insurance policy or other arrangement depends on your circumstances and the relevant terms. A lender, insurer or other provider makes its own decisions.

The final website terms and current client Terms of Business must be approved before launch. Browsing this draft does not constitute acceptance of a new service agreement.

Advice and your information

Advice starts with understanding your circumstances, objectives and existing arrangements. Give complete and accurate information, and tell us about changes that could affect the advice or an application.

We’ll explain the reasons for a recommendation and the important features, risks, costs and conditions. Read the documents supplied and ask about anything you do not understand before making a decision.

Fees and commission

The supplied Terms of Business say that an advice or broker fee, where applicable, is disclosed before work starts and confirmed in writing before you proceed. Commission may also be received from a lender or insurer.

Confirm the amount, when it is payable and any cancellation or refund terms for the service you choose. This page does not promise a free service, a particular fee or access to every lender or insurer. Will-writing and any separate professional services need their own scope and charges explained.

Documents, privacy and concerns

Keep the terms, recommendation and product documents supplied to you. Cancellation rights, exclusions and obligations depend on the particular agreement; check those documents rather than assume one rule applies to every service.

Our privacy information explains the current review status of data-handling arrangements. Our regulatory information distinguishes services and protections, and the complaints procedure explains how to raise a concern.

For questions, contact Victoria Financial Solutions.